At Amelia Knots, we want you to be fully satisfied with your purchase. This Returns & Refund Policy explains your rights and options regarding returns, exchanges, and refunds.
Eligibility for Returns
- Items may be returned within 7 days of delivery.
- Returned items must be unused, undamaged, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Certain products such as customized or personalized items may not be eligible for return unless defective.
Process for Returns
- Contact us at [email protected] within 7 days of receiving your order to request a return authorization.
- Once approved, carefully pack the item(s) in original packaging.
- Ship the product back to the address provided in our return instructions.
- Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
Refunds
- As Amelia Knots operates only on cash on delivery, refunds will be issued either as:
- Refunds will be processed within 10–14 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable.
Exchanges
- Exchanges are possible if the item is available in stock.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us at [email protected] within 48 hours of delivery. We will arrange for a replacement, exchange, or refund at no extra cost.
Non-Returnable Items
- Customized or personalized products
- Items sold under clearance or final sale
- Used or damaged items not due to our error
Contact Us
If you have any questions regarding this Returns & Refund Policy or need assistance with a return, please contact us at:
[email protected]